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Resume

PROFESSIONAL SUMMARY

Seasoned Designer designing and delivering enterprise-scale digital products and services across complex, regulated environments. Proven expertise in user-centered design, UX research, service design, and agile delivery, with deep hands-on experience leading discovery, ideation, prototyping, and iterative testing for data-heavy platforms. 

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Experienced in collaborating with cross-functional teams across business product, engineering, and executive stakeholders to translate research insights into intuitive, accessible, and scalable digital experiences. Strong background in journey mapping, service design documentation, usability testing, design systems, and responsive web application design. 

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Skilled in facilitating user flows, user research, identifying usability issues, and delivering wireframes, mockups, prototypes, and user flows optimized for enterprise and customer-facing digital platforms. Recognized for strong communication, stakeholder management, collaborative leadership, and mentoring multidisciplinary design teams within Agile delivery environments. 

CORE SKILLS & EXPERTISE

​UX Design & Service Design

  • User-Centered Design (UCD)

  • UX/UI Design for Web & Enterprise Platforms

  • Service Design Methods & Documentation

  • Customer Journey Mapping

  • Service Blueprints

  • Information Architecture

  • User Flows & Task Analysis

  • Personas & Affinity Mapping

  • Wireframes, Mockups & Interactive Prototypes

  • Responsive & Accessible Design (WCAG / AODA)

  • Human-Centered & Emotional Experience Design

User Research & Testing

  • User Interviews & Stakeholder Interviews

  • Usability Testing & Iterative Validation

  • A/b Testing 

  • Card Sorting 

  • Diary Studies

  • Research Synthesis & Insight Reporting

  • Iser Feedback Analysis

  • UX Metrics & Continuous Improvement

Tools & Technologies

  • Figma (Expert)

  • Design Systems

  • Adobe Creative Suite ( XD, Illustrator, Photoshop, InDesign)

  • Sketch

  • InVision

  • Miro & Mural 

  • JIRA

  • HTML / CSS  Knowledge for Developer Collaboration

Delivery & Collaboration

  • Agile & Sprint-Based Delivery

  • Discovery -> Beta -> Live Product Cycles

  • Design Thinking Workshops & Facilitation

  • Cross-Functional Collaboration

  • Product & Stakeholder Presentations

  • Design Documentation

  • Mentoring & Coaching Designers

Experience

Sr. UX/UI DESIGNER

Chubb 

Jersey City, NJ

2022 - 2024

Led UX and service design initiatives for enterprise-scale digital platforms supporting complex operational workflows, internal business users, and customer-facing experiencers within a regulated insurance environment.

Enterprise Platform Moderization

Project Goal: Improve usability, operational efficiency, and end-user satisfaction across enterprise insurance workflows and digital experiences. 

Environment: Agile, sprint-based delivery environment involving Product, Engineering, UX, and business stakeholders. 

Role: Senior UX/UI Designer leading research, interaction design, service design documentation, and iterative product delivery.

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  • Led UX activities throughout the product development lifecycle, ensuring project objectives and sprint deliverables were achieved within established timelines. 

  • Conducted user interviews, usability testing, A/B testing, card sorting exercises, and feedback analysis to identify usability gaps and improve end-user workflows. 

  • Synthesized research findings into customer journey maps, personas, affinity maps, and service blueprints to support business alignment and shared understanding across multidisciplinary teams. 

  • Designed end-to-end user experiences, including information architecture, user flows, wireframes, mockups, and interactive prototypes optimized for enterprise web applications. 

  • Facilitated design thinking workshops and ideation sessions to support collaborative problem-solving and user-centered product decisions. 

  • Partnered closely with Product Owners, Engineering, and Business stakeholders in Agile sprint systems to support iterative product development from discovery through release.

  • Contributed to service design documentation, illustrating front-end user experiences and the supporting operational systems and processes. 

  • Delivered accessible issues and proposed elegant, scalable design solutions that improved workflow clarity and user efficiency. 

  • Mentored UX designers, facilitated design critiques, and promoted collaborative, feedback-driven team culture. 

  • Successfully inherited and delivered a high-priority enterprise initiative within four weeks, enabling development teams to meet critical delivery deadlines. 

DESIGNER

Centric Brands Inc 

New York City, NY

2018 - 2020

Designed consumer-focused product experiences and supported product development initiatives from concept through execution, balancing user needs, brand objectives, and production requirements. 

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Product Experience & Development

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Project Goal: Improve product usability, customer engagement, and overall brand experience across multiple product lines. 

Role: Product Designer collaborating with cross-functional product development teams. 

  • Developed customer-centered product concepts and experiences that aligned with brand strategy, consumer expectations, and business objectives. 

  • Conducted customer and stakeholder research to gather insights, validate concepts, and support iterative product improvements. 

  • Created concept sketches, presentation materials, mockups, prototypes, and product specifications to support development and launch activities. 

  • Collaborated closely with merchandising, product development, marketing, and production teams to align design direction and execution. 

  • Presented concepts, research findings, and design recommendations to stakeholders, influencing product directions and assortment planning. 

  • Supported development of product standards, guidelines, and cohesive brand experiences across mulitple product categories. 

  • Applied iterative design methodologies to refine concepts based on feedback, usability considerations, and production constraints.

DESIGNER

Indendent Contractor

Toronto, ON Canada / New York, NY

2016 - 2018

Provided product design and consulting services for multiple clients across consumer products, branding, and experience-focused initiatives. 

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  • Led end-to-end product design engagements from research and concept development through production and delivery. 

  • Conducted customer research, stakeholder interviews, market analysis, and observational studies to identify user needs and product opportunities. 

  • Translated research insights into product concepts, customer journeys, presentation materials, and actionable design recommendations. 

  • Facilitated collaborative workshops and stakeholder sessions to align product strategy, customer experience goals, and business priorities. 

  • Designed scalable, functional, and user-centered product solutions with consideration for manufacturing, usability, and brand alignment. 

  • Produced design documentation, concept presentations, and specification packages to support production and stakeholders' decision-making. 

  • Mentored junior designers ad introdced improved design processes, collaboration practices, and workflow standards. 

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DESIGNER

24 Seven Inc.

New York City, NY

2005 - 2015

Delivered industral design services across multiple client engagements, supporting product development initiatives from concept through production. 

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  • Developeed end-to-end product design solutions including concept development, prototyping, presentation materials, and production support. 

  • Conducte customer and market research to identify opportunities for product improvements and concept validation. 

  • Established design standards and workflow processes that improved collaboration, consistency, and project execution across teams. 

  • Facilitated design standards and workflow processes that improved collaboration, consistency, and project execution across teams. 

  • Supported and mentored junior designers while contributing to team development and knowledge-sharing initiatives. 

  • Designed visually compelling and functional products that balanced usability, aesthetics, brand alignment, and prouction feasibility. 

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Education

2025

Google Project Management Professional on Coursera

Certificate

The Google Project Management Professional Certificate is an entry-level online program designed to teach foundational project management skills, including traditional methodologies, Agile/Scrum frameworks, and AI integration. Hosted on Coursera, the program requires no prior experience and prepares participants for real-world workplace scenarios. 

2021

Google UX Design by Google on Coursera

Certificate

UX design program with a focus on the interaction that users have with products, Like websites, apps, and physical objects. Learning how to empathize with users; Defining user pain points; Coming up with ideas for design solutions; Creating wireframes, mockups, and prototypes; Testing designs through usability studies; Iterating on designs based on feedback. 

2000 - 2001

The Art Institute of

Fort Lauderdale

 Associate of Science Degree. Fashion Design

Fashion Design degree program, learning both traditional and computer-generated design techniques for making style apparel from start to finish. Also gaining the marketing, entrepreneurial, and creative skills needed to promote designs in the global fashion market

Hobbies & Interests

Instructor at Canadian College of Business Science & Technology. Where I taught Illustrator, Photoshop, and InDesign.

“Manager” The New York Magpies Rules Football Club - Women's Team

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